Case Study: Centre Dentaire Caron achieves 1 hour/day time savings per receptionist and streamlined referral management with Intiveo

Centre Dentaire Caron - Customer Case Study

Centre Dentaire Caron, a dental clinic using Dentitek as their PMS, struggled with inefficient appointment management, heavy phone volumes, and cumbersome doctor referral handling. To address these challenges they turned to Intiveo’s patient engagement platform, specifically adopting Intiveo’s referral management add‑on to streamline communications and referral tracking.

Intiveo integrated the platform in December 2022 and staff were proficient within two weeks; the solution enabled online referral tracking, reduced phone calls, and patient appointment confirmations via text. As a result, Centre Dentaire Caron reports roughly 1 hour saved per receptionist each day, more open phone lines, improved patient experience, and a smoother referral process—outcomes they attribute directly to Intiveo.

Centre Dentaire Caron

Cindy

Manager Coordinator