Case Study: Central Valley Dental Implant & Oral Surgery Institute achieves 50% more appointment confirmations, 28% better pre-op compliance and 70% more completed paperwork with Intiveo

Central Valley Dental Implant & Oral Surgery Institute - Customer Case Study

Central Valley Dental Implant & Oral Surgery Institute, a full-scope oral and maxillofacial surgery practice, faced challenges with patient communications—unable to reliably send procedure-specific pre-op and post-op instructions and relying on manual phone calls while using Lighthouse. They chose Intiveo for its OMS-focused messaging platform and tight integration with their practice software to deliver targeted pre- and post-op instructions and confirmations.

Intiveo implemented a messaging solution with procedure-specific instruction templates, two-way chat, and multi-channel confirmations; as a result Central Valley achieved a 50% increase in confirmation rates, a 28% increase in patients following pre-op instructions (98% arriving prepared), a 70% rise in completed paperwork before appointments, a 10% lift in post-op compliance, and about one hour per day saved in staff time. Intiveo’s automation and integration replaced manual calls and markedly improved patient readiness and office efficiency.

Central Valley Dental Implant & Oral Surgery Institute

Breana

Implant Treatment Coordinator