Case Study: Boisson Dental Group achieves 90% recall & confirmation rates and 50% positive online reviews with Intiveo

Boisson Dental Group has seen a 90% recall success rate with Intiveo

Boisson Dental Group, a full‑scope general dental practice in Grand Prairie, Alberta, faced low confirmation rates and many open/overdue appointments because staff didn’t have time to call patients. After switching from Recall Max to Intiveo three years ago, the clinic adopted Intiveo’s automated recall reminders, 2‑way chat appointment confirmations and the Social Reviews add‑on to better manage patient communications and feedback.

Intiveo automated Boisson Dental Group’s recall and reminder workflow, enabling a 90% recall success rate and a 90% patient confirmation rate, while prompting 50% of patients to leave positive online reviews via the Social Reviews add‑on — and saving the clinic at least three hours of staff time per day. Intiveo’s solution streamlined communications, improved response rates, and delivered measurable operational and reputation benefits.

Boisson Dental Group

Sheri

Front Desk