Case Study: Boisson Dental Group boosts recall, confirmations, and online reviews with Intiveo

Boisson Dental Group boosts recall success to 90% with Intiveo

Boisson Dental Group, a dental practice in Grand Prairie, Alberta, struggled with low patient confirmation rates and an inefficient recall process using their previous communication system. They spent significant time manually calling patients and had difficulty filling open appointments. The practice turned to Intiveo's patient communication and feedback technology to automate and streamline their outreach.

By implementing Intiveo, the clinic automated its recall reminders and utilized a two-way chat system for confirmations. This solution achieved a 90% recall success rate and a 90% patient confirmation rate. Furthermore, Intiveo's Social Reviews add-on prompted 50% of patients to leave positive online reviews. The automation also saved staff at least three hours per day by eliminating the need for manual phone calls.

Boisson Dental Group