Case Study: Blue Water Dental achieves a 90% reduction in no‑shows and 200%+ increase in patient reviews with Intiveo

Blue Water Dental - Customer Case Study

Blue Water Dental (and Lighthouse Dental Centre) struggled with manual, time-consuming patient recall processes—thousands of letters and phone calls, missed confirmations, and frequent no-shows—until they adopted Intiveo’s patient communication and automation software. The practice needed a way to consolidate messaging, improve confirmations, and reduce administrative overhead while maintaining a good patient experience.

Intiveo implemented automated recall cadences, two-way appointment reminders, templated and customizable messaging, reporting/analytics, and integration with the practice management system. As a result Blue Water Dental achieved 92%–100% confirmation rates, a roughly 90% reduction in no-shows, a 200%+ increase in patient reviews, and faster rebooking and reduced staff time—demonstrating clear ROI from Intiveo’s platform.

Blue Water Dental

Gurpreet Sidhu

Blue Water Dental