Case Study: Riverway Dental cuts 40+ daily confirmation calls and streamlines patient communication with Intiveo

Automated reminders have helped the staff at Riverway Dental save valuable time

Riverway Dental (Dr. Wade Lukasy Inc.) faced a time-consuming appointment confirmation process, with receptionists spending about 35–40 calls a day to confirm patients. Seeking a better solution, a receptionist discovered Intiveo at a dental convention and chose the Intiveo appointment and patient communication platform to streamline their workflows.

Intiveo integrated with Riverway Dental’s Axium system and introduced automated reminders plus a two-way chat, drastically reducing the need for manual calls and easing staff workload. As a result, Riverway Dental saw a significant drop in phone calls, saved receptionist time, and improved patient engagement and convenience thanks to Intiveo’s reminders and chat features.

Riverway Dental

Leona

Receptionist