Case Study: Altoona Center for Oral & Maxillofacial Surgery achieves 75% more confirmations, 1 hour/day saved, and 95% more patient reviews with Intiveo

Altoona Center for Oral & Maxillofacial Surgery - Customer Case Study

Altoona Center for Oral & Maxillofacial Surgery, a busy oral surgery practice with only one other OMS in the area, needed more effective patient communication, pre-appointment screening, and fewer no-shows. They switched from SolutionReach to Intiveo’s patient communication platform for its appointment-type customization, new wellness screening surveys, PBHS partnership and DSN PMS integration, and were onboarded by Intiveo in under a week.

Intiveo implemented customized reminders, multi-channel confirmations (text, email, voice), automated COVID-19 wellness screening forms, and reputation management. As a result, Altoona saw a 75% increase in confirmations, a 90% decrease in cancellations, 1 hour/day saved on phone calls, a 50% rise in forms completed before appointments, and a 95% uptick in patient reviews.

Altoona Center for Oral & Maxillofacial Surgery

Mary

Office Manager