Case Study: South San Francisco Police Department achieves 60% reduction in overtime fill time and 50% cut in overtime management with InTime

South San Francisco Police Department Overtime Scheduling Made Easy with InTime

The South San Francisco Police Department — serving over 60,000 residents with 83 sworn and 35 civilian positions — struggled with a manual paper-and-Excel approach to overtime and scheduling that slowed sign-ups and hampered tracking. To modernize operations they implemented InTime’s cloud scheduling software and mobile app to replace paper processes and centralize scheduling, timekeeping and reporting.

InTime consolidated overtime posting, automatic filtering by union/fatigue/training rules, and automated notifications, allowing managers and officers to view and request shifts anywhere. The InTime solution produced measurable gains: a 60% reduction in time required to fill overtime, a 50% reduction in overtime management effort, rapid sign-ups (often within 10–15 minutes) and improved reporting that revealed and helped correct chronic scheduling issues.

South San Francisco Police Department

Bruce Mcphillips

Lieutenant