Case Study: New Britain Fire Department improves scheduling, transparency, and staffing with InTime

New Britain Fire Department - Customer Case Study

The New Britain Fire Department is a 125-person, medium-sized fire department operating six stations on a 24/72 schedule. Before using InTime, the department managed scheduling and leave with paper slips and a clipboard, which led to inefficiencies, lost records, staffing errors, and low trust among staff.

With InTime, New Britain Fire Department automated scheduling, leave management, overtime, coverage checks, and shift bidding, while also gaining reporting and dashboards for better oversight. The result was a major time savings — scheduling dropped from 9 hours to just 20 minutes — along with improved transparency, accountability, and staff morale.

New Britain Fire Department

Scott Morgan

Deputy Chief