Case Study: Risk Protection Group Security achieves 90% reduction in time spent scheduling with InTime

InTime Helps RPG Security Grow with Scheduling Efficiency

Risk Protection Group Security, a private security provider based in Ontario that expanded from Niagara Falls into larger markets in Toronto and London, struggled with rapidly growing scheduling and payroll complexity. Using two different electronic systems produced inconsistent scheduling data, time-consuming manual schedule changes and notifications, difficulty tracking client billing rates, and an inefficient employee punch-in/out process that required dispatch micromanagement. They engaged InTime for a unified scheduling and time-management solution.

InTime deployed a location-based scheduling platform with an Employee Self-Serve portal, Web Punch and IVR punch-in/out and consolidated client/location pay and bill rate management. The result was a 90% reduction in time spent scheduling—supervisors now spend about 20 minutes per week on exceptions—faster two-way communications via SMS/email, automated time tracking, and accurate billable-hours and payroll reporting. InTime’s solution streamlined operations, improved accuracy, and simplified accounting for Risk Protection Group Security.

Risk Protection Group Security

Kathy Sheperd

Operations Manager