Case Study: Metro Vancouver Transit Police achieves 97% reduction in daily scheduling time and 100% elimination of missed court notifications with InTime

How Metro Vancouver Transit Police uses InTime to streamline scheduling, reduce missed court notifications and subpoena processing time

Metro Vancouver Transit Police, the only transit police service in Canada covering an extensive rail, bus and ferry network, faced fragmented scheduling, poor mobile communication for beat officers, high overtime demand and manual subpoena management. In 2016 they selected InTime as an all‑in‑one scheduling and mobile communication solution to centralize schedules, manage overtime/events and streamline court/subpoena notifications.

InTime implemented a centralized scheduling system and mobile app, electronic subpoena intake from courts, and automated overtime callouts with rules set to the collective agreement. As a result, Metro Vancouver Transit Police cut daily scheduling time by 97% (from about 2 hours to 5 minutes), achieved a 100% reduction in missed court notifications and reduced subpoena processing time by 50%.

Metro Vancouver Transit Police

CJ Kyle

Inspector