Case Study: International Hotel Chain Operating Company achieves rapid self-service portal launch and new revenue streams with Intetics

Self-Service Portal for An International Hotel Chain Operating in 130+ countries

International Hotel Chain Operating Company, a USA-based multinational managing 7,000+ properties across 30 brands in 130+ countries, needed to pilot a new lodging and customer-service model under COVID-19 constraints. To launch an internal startup—a Self-Service Portal—to safely serve guests and test the new business model, the customer engaged Intetics to design and build the solution.

Intetics delivered 100% of the software design and implementation, completing an MVP in 4 months and the first official version in 8 months. The cross-platform portal (mobile, web and desktop) connected customer experiences, went into real-customer use at MVP, enabled a new line of services and increased revenue for the International Hotel Chain Operating Company. Intetics’ work produced measurable time-to-market gains and business impact during the pandemic.