Case Study: Large Invoices and Credit Notes Management Service Provider achieves 75% faster processing and zero errors with Intetics

Large Invoices and Credit Notes Management Service Provider - Customer Case Study

Large Invoices and Credit Notes Management Service Provider engaged Intetics to automate its self-billing process for delivery partners and the posting of invoices and credit notes to SAP. The customer’s challenge was to remove manual data-entry steps, eliminate human errors and speed up monthly invoice generation across dozens of UK branches by implementing an RPA solution (built with UiPath) that could reliably create PDFs/Excel invoices, credit notes and MI breakdowns.

Intetics delivered an RPA implementation that automated 12 process steps (developed by a two-developer plus architect team), integrating invoice/credit-note generation, emailing and SAP posting. In 1.5 months the solution cut process time by ~75%, improved SLA performance from 7 days to 2 days (3.5× faster and from 50% to 100% target performance), reduced daily FTE from 14 to 2 and drove errors from ~40/day to 0 — delivering measurable cost, quality and SLA gains.