Case Study: European Finance Consulting Services Provider achieves 15% higher customer satisfaction and 60% faster employee training with Intetics' InTutor

Intetics Helps Boost Customer Relationship Policy with Intelligent Help

European Finance Consulting Services Provider faced falling productivity and customer service problems after adopting a complex consulting software: abundant documentation, low usability and long training times left consultants slow to find information, reducing satisfaction and revenue. They engaged Intetics to improve adaptation to the information management system and implement an intelligent help solution (InTutor).

Intetics ran workshops, analyzed the system and user behavior, then adapted its proprietary InTutor tool, recording expert actions, creating step‑by‑step scenarios and embedding context‑sensitive help into the client’s platform. After deployment by Intetics, consultants received on‑screen guidance, enabling instant answers; results included a 15% increase in customer satisfaction, a 60% reduction in employee training time and a 1.3% decrease in customer turnover.