Case Study: Leading Mapping Company achieves a 100% accurate, continuously updated POI database with Intetics' scalable virtual call center

Intetics Creates Virtual Call Center To Help A Leading Map Company Maintain Millions Of Records

Leading Mapping Company faced the challenge of continuously verifying and updating millions of Point of Interest (POI) records worldwide but lacked the language coverage and scalable staffing to do so. The customer engaged Intetics to design and build a virtual outbound call center to verify and maintain their existing POI database.

Intetics implemented a scalable solution combining crowdsourced, native-speaking operators with a centralized core management team in Kharkiv, Ukraine, staffing 150 remote call center operators and using automated management and cross‑verification processes. As a result, Intetics delivers a 100% accurate POI database, verifies more than 700,000 location-based records annually across 20+ languages (including 70,000 German, 80,000+ French, ~150,000 Russian), increased productivity by 20–30%, and reduced call center infrastructure costs while providing flexible scalability.