Case Study: Device Manufacturer Company achieves 45% faster remote fixes and €12,000/month savings with Intetics' remote maintenance solution

Device Manufacturer Company - Customer Case Study

Device Manufacturer Company, a European maker of analytical instruments, struggled with time-consuming, costly maintenance: device configuration and firmware updates required PC/Bluetooth connections and lengthy phone diagnostics, often forcing technical consultants onsite. Device Manufacturer Company engaged Intetics to deliver a secure remote maintenance tool to reduce downtime, cut maintenance costs, and improve customer satisfaction.

Intetics developed a mobile remote maintenance application and server solution that lets Android, iOS and Windows tablets connect to instruments via Bluetooth/WiFi for diagnostics, firmware updates, configuration changes, telemetry sharing and video/audio advisory with support engineers. Intetics’ solution reduced average time-to-fix by 45%, cut onsite visits by 23%, saved Eur 12,000 per month in technical maintenance, and enabled remote device tracking and a new proactive marketing channel.