Case Study: Traveloka centralizes business intelligence and improves decision-making with InterWorks and Tableau

Traveloka unifies BI for 114 million downloads with InterWorks

Traveloka, a leading Southeast Asian travel platform based in Jakarta, faced challenges with data proliferation and a fragmented analytics environment. Using multiple business intelligence tools across different groups led to inconsistent metrics and difficulty finding relevant data, hindering their ability to scale effectively. They partnered with InterWorks to consolidate their BI functions and implement a centralized solution using Tableau on the Google Cloud Platform.

InterWorks provided a comprehensive solution including Tableau consulting, InterWorks PRO support, and ServerCare maintenance services. This enabled Traveloka to successfully migrate most business intelligence use cases to Tableau, creating unified dashboards for monitoring KPIs and product performance. The results included a vibrant internal Tableau community with over 100 users attending regular sessions, automated insights delivered via Slack, and countless admin hours saved on server maintenance, allowing the company to focus on proactive dashboard development and maintain its competitive edge.

Traveloka