Case Study: Transurban improves analytics, support, and Tableau Server management with InterWorks

Transurban supports over 2 million daily trips with InterWorks

Transurban, a major toll-road operator based in Australia, faced the challenge of managing the overwhelming adoption of Tableau across its organization. Their small internal Data, AI and ML team was inundated with support requests and struggled to manage their growing Tableau Server instance, which hindered their ability to pursue strategic data initiatives and ensure platform stability.

InterWorks provided a comprehensive solution through its Assist and ServerCare services. Assist offered on-demand Tableau support to users, freeing up the internal team and proactively addressing skill gaps with custom workshops. ServerCare managed all aspects of Tableau Server, including performance and upgrades. This partnership allowed Transurban to establish a culture of learning and excellence, significantly uplifting support for analysts and providing comfort that their mission-critical platform was in expert hands.

Transurban