Case Study: Rocky Gap Casino Resort achieves faster, more accurate analytics with InterWorks and Tableau

Rocky Gap Casino Resort - Customer Case Study

Rocky Gap Casino Resort, a Maryland gaming and entertainment destination, needed to rebuild its analytics culture after new ownership took over and the property reopened. The resort’s previous reporting approach relied on slow, costly custom reports and outside assistance, making it difficult to support timely operational decisions. Rocky Gap turned to InterWorks for Tableau consulting and training, with Tableau Desktop and Tableau Server playing a central role.

InterWorks implemented Tableau Server, trained staff on Tableau Desktop, and built a self-service analytics environment across financial, gaming, and non-gaming operations. The solution automated audit and operating reports, improved ATM/ticket redemption auditing, streamlined general ledger verification, and introduced visual dashboards and mobile-friendly access. As a result, Rocky Gap achieved higher operational efficiency, faster speed to insight, better financial visibility, and greater analytic independence.

Rocky Gap Casino Resort

Blake Lyon

Director of Gaming