Case Study: Citizens State Bank reduces calling costs and boosts call efficiency with InterWorks ShoreTel VoIP

Citizens State Bank reduces calling costs with InterWorks ShoreTel VoIP upgrade

Citizens State Bank, a family-owned community bank in central Oklahoma, faced challenges with its outdated phone system, which hindered efficient client call flow. They engaged InterWorks to implement a modern solution, which involved a ShoreTel VoIP system.

InterWorks deployed a ShoreTel VoIP solution for the bank, including switches and a Dell POE, managed by a new Windows server. This upgrade significantly reduced the bank's in-state calling costs and increased operational efficiency by streamlining call transfers and conferences. The implementation of auto-attendants for call-routing and voicemail allowed employees to focus more on clients, making the new system a valuable investment for Citizens State Bank.

Citizens State Bank