Case Study: Refresco achieves audit-ready training and higher employee engagement with Intertek Alchemy

Refresco - Customer Case Study

Refresco, the world’s largest independent bottler of beverages, needed a better way to communicate consistently across its U.S. and Canada plants while also meeting SQF certification requirements and improving frontline engagement. Before Intertek Alchemy, training was managed on paper and comprehension was hard to verify, creating risks around safety, product quality, and audit readiness.

Refresco implemented Intertek Alchemy’s training, coaching, and reinforcement platform with interactive, group-based classroom tools, gamification, and automated recordkeeping and reporting. The result was company-wide alignment on messaging, improved employee knowledge and engagement, audit-ready documentation, successful SQF quality certification, and a significant reduction in employee turnover.

Refresco

Sandy Holmes

Corporate Training Manager