Case Study: Rudolph Foods reduces customer complaints with Intertek Alchemy

Improving Workforce Performance & Product Quality

Rudolph Foods, the world’s largest manufacturer of pork rinds and cracklins, needed a better way to manage food safety training and documentation as it prepared for SQF certification and audits. The company’s paper-based training process made reporting difficult, training was inconsistent, and supervisors needed a more effective way to verify that classroom learning was being applied on the production floor. Rudolph Foods turned to Intertek Alchemy for a training, coaching, and audit-readiness solution.

Intertek Alchemy implemented its group-based training platform, food industry courseware, and tablet-based coaching tool to improve engagement, documentation, and on-the-job reinforcement. The solution provided automated training records, interactive learning, and real-time supervisor coaching through Alchemy Coach. As a result, Rudolph Foods became SQF audit ready, improved alignment between supervisors and associates, increased employee confidence and engagement, and reduced customer complaints by 11%.

Rudolph Foods

Kimberly Arrick

Frontline Employee