Case Study: Sir Ganga Ram Hospital achieves 40% faster billing and improved patient service with InterSystems TrakCare

Sir Ganga Ram Hospital in India Reduces Billing Time by 40% and Improves Patient Service with InterSystems TrakCare

Sir Ganga Ram Hospital, a 650‑bed multi‑specialty hospital in New Delhi, needed to replace a 20‑year‑old healthcare information system amid a complex environment of 35 specialties and long‑standing, diverging departmental workflows that made change difficult.

The hospital chose InterSystems TrakCare — a web‑based, unified HIS built on the Caché database — and configured it largely via master tables with minimal customization. Post‑implementation the hospital cut outpatient processing time by 40% (saving about 1.7 hours per 4‑hour registration shift) and increased throughput, improved inventory and medical‑package control (preventing leakage), enabled rapid access to lab results, reduced allergy/drug interaction incidents, and realized cost savings through automated billing and pharmaceutical substitution.

Sir Ganga Ram Hospital

Karanvir Singh

Surgeon responsible for HIS implementation