Case Study: Duxton Hotel achieves reliable, scalable hotel operations with InterSystems Caché

Reliability and integration make Phoenix Hotel Manager and Caché the preferred solution for hotels

Duxton Hotels International, a Singapore-owned operator of deluxe properties in Southeast Asia, Australia and New Zealand, needed a hotel management system that could handle mission‑critical front‑office, reservations, housekeeping and accounting tasks while being highly reliable, easy to customise and simple for staff to use. With multiple operators, online booking integration and a need for forecasting and low support overhead, the group required a solution that would scale across properties without large hardware or maintenance costs.

Clarity NZ’s Phoenix Hotel Manager, built on InterSystems Caché, provided a graphical front end, rapid development and robust archiving for forecasting, plus seamless integration with Phoenix Reservation Online. The system runs on modest hardware, supports multi‑property databases, reduced support needs and enabled quick feature deployment—meeting Duxton’s expectations, improving forecasting and future‑proofing their operations with a scalable, low‑maintenance platform.

Duxton Hotel

Suresh Subramaniam

Front Office Manager