Case Study: Clarity NZ achieves reliable, scalable hotel management with InterSystems Caché

Reliability and integration make Phoenix Hotel Manager and Caché the preferred solution for hotels

Duxton Hotels International, a Singapore‑owned group operating deluxe properties in Southeast Asia, Australia and New Zealand, selected Clarity NZ’s Phoenix Hotel Manager to address the hotel industry’s mission‑critical need for reliable, integrated and easy‑to‑customize management software. The hotel required high uptime, simple development of custom features, user‑friendly interfaces for front‑desk staff, accurate forecasting and low hardware and support overheads across its 153‑room Duxton Hotel in Auckland.

Built on InterSystems Caché, Phoenix Hotel Manager delivered a GUI front end, rapid development for custom features, integrated online reservations and powerful archiving for occupancy, rate and revenue forecasting. The result was a stable, low‑maintenance system that runs on modest hardware, reduces support and backup complexity, scales across multiple properties, and has future‑proofed the business with web/ASP possibilities—meeting the hotel’s expectations for reliability and performance.

Clarity NZ

John Davies

Managing Director, The Park Regency