Case Study: Point Software achieves mobile municipal operations, cost savings, and anytime public access with InterSystems CACHE

Point Software's Innovative Mobile Solution for Municipal Government Operations

Point Software, based in East Longmeadow, Massachusetts, creates software for municipal governments and was confronting the widespread “paper chase” that ties up staff time and restricts public access to information. Municipalities needed a way to modernize processes, give residents and employees mobile access to records and forms, and reduce operating costs and administrative overhead.

Point Software built DocumentLink on the InterSystems CACHE platform as a modular, cloud-based web and mobile suite that delivers paper-identical electronic forms, automates workflows (code enforcement, tax revenue, e-billing), and extends office capabilities to field staff. The solution cut development complexity and costs via Zen reports, lowered postage and materials expenses, improved public access and service convenience, supported green initiatives, and is being rolled out across municipalities—earning an InterSystems Breakthrough Applications award.

Point Software

James Regan

President, Point Software