Case Study: Metro Health achieves major efficiency gains and faster, safer patient care with InterSystems Ensemble

InterSystems Ensemble® improves the business and practice of medicine at Metro Health

Metro Health, a 208-bed health system in Grand Rapids serving about 130,000 people across a hospital and 10 outpatient centers, needed to modernize its integration infrastructure to handle high patient volumes and reduce manual data entry and reliability problems. In 2005 the organization replaced its legacy SeeBeyond eGate engine to better synchronize clinical and demographic data across 33 systems and support faster, more reliable care delivery.

By deploying InterSystems Ensemble for rapid integration and development, Metro Health automated real-time data synchronization and business processes, eliminating repetitive data entry and improving system reliability. The change saves roughly 650 staff-hours per day in admissions data entry and about 269 hours per day in lab processing (saving ~8 minutes per test), delivers STAT results up to 50% faster, improved pharmacy turnaround eightfold, reduced duplicate patient questioning, and provided high uptime with easier development, monitoring, and management—positioning the organization for continued growth.

Metro Health

Jennifer Dennis

Senior programmer analyst, integration team leader