Case Study: BagDrop achieves streamlined, high-performance baggage check-in and real-time operational intelligence with InterSystems CACHÉ and DeepSee

Innovative Baggage Handling System Improves Efficiency of Airport Operations

BagDrop Systems BV is a technology firm that developed a turnkey self-service baggage check-in solution to address one of air travel’s most frustrating, delay-prone processes. Facing long lines, lost bags, regulatory matching requirements and pressure on airline and airport operations, BagDrop built a passenger-facing unit that streamlines baggage drop-off while serving the needs of airlines, airports and travelers. The company’s innovation earned the InterSystems Award for Breakthrough Applications.

The BagDrop units—deployed at Schiphol and Zurich airports and used by KLM/SkyTeam, Swiss International Airlines and Swissport—automate labeling, weight/dimension/label checks, photography and stable positioning, accept payments for excess baggage, and hand off items to standard baggage systems. Backed by InterSystems CACHÉ and DeepSee for high-performance storage and real-time dashboards (CUPPS-compliant), the solution delivers faster processing, early passenger–baggage matching for regulatory compliance, operational BI for stakeholders, increased revenue opportunities and recognized scalability, reliability and performance.

BagDrop

Edwin Sneekes

Director, BagDrop