Case Study: Financial Center First Credit Union strengthens member relationships with InterSystems predictive analytics

Financial Center First Credit Union boosts outreach to 9,000 calls a month with InterSystems

Financial Center First Credit Union, a credit union and long-time customer of InterSystems, faced the challenge of ensuring its members had financial peace of mind and access to funds during the COVID-19 pandemic. Their goal was to proactively offer support through fee waivers, loans, and other financial products without waiting for members in stressful situations to contact them first.

Using the InterSystems data platform for predictive analytics, Financial Center built a powerful application to identify members most likely to need assistance. This solution enabled targeted outreach, resulting in a massive increase in proactive member calls from under 2,000 to 9,000 per month. The InterSystems-powered analytics helped the credit union achieve three of its top lending months in 67 years, successfully building stronger member relationships.

Financial Center First Credit Union