Case Study: Athena Diagnostics achieves streamlined operations and improved customer service with InterSystems Ensemble

Ensemble plays multiple integration roles at Athena Diagnostics

Athena Diagnostics, a Worcester, MA reference laboratory performing more than 100 neurological tests—some taking up to six weeks—faced high volumes of customer status calls, hard‑coded letter workflows, duplicate customer records, and limited system monitoring. They needed a single integration platform that could handle data coordination, composite applications, business activity monitoring, and automated verification to streamline operations, cut costs, and improve customer service.

Athena selected InterSystems Ensemble and implemented four projects: automated test‑status notifications (extracting data from Misys and sending email via Exchange), Word mail‑merge for letters, a BAM dashboard with 24/7 monitoring and paging, and data cleansing against public sources. Developers adopted Ensemble quickly; the initiatives reduced manual workload and inbound calls, enabled proactive server alerts, improved data quality, and paved the way for roughly 20 additional integration projects without buying multiple tools.

Athena Diagnostics

Mark Smith

Vice President of IT