Case Study: CSC (supporting the English NHS) achieves faster SLA compliance and real-time message analytics with InterSystems DeepSee

CSC uses InterSystems DeepSee to support English NHS Message-Handling Service

CSC, a global technology services leader, built and operates the English NHS Message‑Handling Service (MHS) on its Ensemble integration platform to exchange large volumes of mission‑critical clinical and management messages. While the MHS proved robust, CSC’s support team struggled to answer “what’s happening now” across hundreds of concurrent users and complex message types, limiting their ability to spot issues in real time, meet SLAs and plan longer‑term fixes.

CSC embedded InterSystems DeepSee analytics in Ensemble to deliver real‑time, easy‑to‑use dashboards and drill‑down metrics showing message volumes, performance and error trends. The solution let support staff detect and resolve problems faster, reduce reporting overhead, improve SLA compliance and customer satisfaction, and identify persistent issues for more effective maintenance planning.

CSC

Ian Core

Integration Tools Specialist, CSC