Case Study: Charlotte Radiology achieves rapid business growth, 11-minute ED turnaround, and seamless integrations with InterSystems HealthShare

Charlotte Radiology Removes Barriers to Business Growth with InterSystems HealthShare

Charlotte Radiology, a major North Carolina radiology group that in 2009 had about 60 radiologists, 12 breast imaging centers and served 10 hospitals, faced barriers to growth including slow study turnaround times, poor communication with referring physicians, and lengthy system-integration projects. A tri‑annual survey showed 83.4% of referrers were satisfied, but leadership wanted faster reporting and easier onboarding of new customers to support expansion.

Charlotte implemented the InterSystems HealthShare HL7 integration hub to standardize and translate data feeds, automate communications, and speed interfaces. The hub cut interface build time to under a day, enabled a median emergency department turnaround of 11 minutes and >90% of reports in the EHR within an hour, reduced back‑end staffing needs, and supported growth to more than 95 radiologists and 1.5 million studies annually while lifting referrer satisfaction to 92%.

Charlotte Radiology

John Frazer

IT Development Team Lead