Case Study: The University of Chicago Medicine streamlines maintenance issue reporting with Intersog's mobile app

The University of Chicago Medicine speeds inquiry processing with Intersog

Intersog assisted The University of Chicago Medicine, a non-profit academic medical health system, in addressing a critical operational challenge. The client previously relied on an inefficient call center for employees to report maintenance issues across its vast network of facilities and vehicle fleet, which struggled with the high volume of inquiries.

The solution developed by Intersog was a custom mobile app featuring an intuitive UI, detailed issue description fields, location and room selection menus, and photo upload capabilities to streamline reporting. The application automated the transition of requests directly to the service department. As a result, Intersog helped the University of Chicago Medicine significantly ease the load on its call center, enabling inquiries to be processed quicker and with more precision, which saved the organization both time and money.

The University of Chicago Medicine