Case Study: Michigan Catholic Conference reduces call center load with a self-service mobile app from Intersog

Michigan Catholic Conference reduces call center load with Intersog

Intersog partnered with the Michigan Catholic Conference (MCC), the official voice of the Catholic Church in Michigan, to address a significant operational challenge. MCC's call center was overwhelmed with requests from employees seeking information on benefits, creating a need for a digital self-service solution to reduce this load and streamline internal processes.

Intersog developed a self-service mobile application for both iOS and Android, providing employees with instant access to documentation, FAQs, benefit details, and educational materials. This solution successfully decreased the call center's workload, saving MCC time and money while allowing employees to conveniently find the information they needed without assistance. Intersog continues to provide support and maintenance for the application.

Michigan Catholic Conference