Case Study: James and James Fulfilment triples shipping capacity with Intersoft

Intersoft helps triple shipping capacity for James and James Fulfilment

James and James Fulfilment, a third-party logistics provider, relied heavily on Royal Mail for shipping and needed a fast replacement when Royal Mail retired its label printing API. To avoid building a direct integration themselves, they turned to Intersoft and its Intelligent Shipper solution to manage the Royal Mail integration and support their fulfilment operations.

Intersoft implemented a Royal Mail booking API integration with James and James’s fulfilment platform, enabling label and documentation printing, tracking, customs paperwork, QR returns codes, barcode scanning, and scalable shipment processing. The solution helped James and James increase shipments through the integration by 327% between 2018 and 2019, while improving efficiency, tracking visibility, and overall service quality for their customers.

James and James Fulfilment

Simon Wheeler

Commercial Director