Case Study: SEIU 775 Benefits Group expands multilingual caregiver communications with Interpro Translation Solutions

SEIU 775 Benefits Group reaches 94% of caregivers’ preferred languages with Interpro Translation Solutions

SEIU 775 Benefits Group needed a comprehensive language partner to manage large-scale localization of training, benefits materials, and digital communications across 16 languages. Their challenges included ensuring scalability for thousands of courses and assets, maintaining terminology consistency, and providing rapid responses for urgent communications like COVID-19 updates.

Interpro Translation Solutions implemented a full-service localization partnership, providing consultative services, glossary and translation memory development, and turnkey eLearning and document translation. The results allowed SEIU 775 Benefits Group to reach approximately 94% of its 10,000 limited-English-proficient caregivers in their preferred language, having translated over 20 million words and localized more than 1,500 courses since the partnership began in 2018.

SEIU 775 Benefits Group