Case Study: Westgate Resorts achieves 50+ engineering promotions and 12% lower new-hire turnover with Interplay Learning

Westgate Resorts drives 50+ promotions and cuts 90-day turnover by 12% with Interplay Learning

Westgate Resorts, a major timeshare company, faced inconsistent engineering training and a lack of clear career progression across its 20+ resort properties. To address this challenge and the skilled trades shortage, they partnered with vendor Interplay Learning to implement a standardized training program using Interplay's video and 3D simulation-based courses.

The solution, called Engineer’s Edge, created structured career pathways with hands-on competency verification. This program from Interplay Learning resulted in over 50 internal promotions, a 12% reduction in 90-day new-hire turnover, and successfully standardized engineering training and career development company-wide.

Westgate Resorts