Case Study: T.E. University cuts callbacks and boosts profits with Interplay Learning SkillMill™

T.E. University - Customer Case Study

T.E. University, part of T.E. Spall & Son, is a leading HVAC contractor in Northeastern Pennsylvania that needed to improve technician skills, reduce costly callbacks, and overcome the difficulty of attracting and retaining top talent. With each callback estimated to cost about $720, the company was looking for a more effective, scalable training approach. Interplay Learning’s SkillMill™ content was used as the core training resource to help address these challenges.

Interplay Learning helped T.E. University build a standardized, white-labeled training program with SkillMill™ at its center, and technicians trained four days a week. The results were strong: the company reported at least 25% fewer callbacks, better-trained technicians, improved retention and performance, and even a profitable year despite a slow season. When training paused during COVID-19, callbacks increased, reinforcing the measurable impact of Interplay Learning’s training on business performance.