Case Study: Campus Apartments maintains high-standard maintenance training with Interplay Learning

Campus Apartments - Customer Case Study

Campus Apartments, a Philadelphia-based student housing provider, needed a way to keep maintenance training moving during COVID-19 while maintaining a high standard of service across its 40 properties. After initially planning a gradual rollout of Interplay Learning’s SkillMill™ platform, the company faced the challenge of keeping its essential maintenance workforce trained and field-ready amid shelter-in-place restrictions and a high-turnover environment.

Interplay Learning helped Campus Apartments quickly launch a mandatory at-home “learn while you earn” program for maintenance staff across all 40 properties, combining two weeks of field work with two weeks of online courses. Using SkillMill’s reporting, engagement, and measurement tools, Campus Apartments monitored progress, enforced compliance, and even tracked leaderboard performance. The result was strong employee adoption, no mass layoffs, and the ability to maintain service quality throughout the pandemic.

Campus Apartments

MICHAEL LEWIS

Director of Facilities