Case Study: Trisura improves bond portal usability with Interpix Design UX audit

Trisura cuts bond application time with Interpix Design

Trisura Group, a Canadian insurance company, approached Interpix Design to conduct UX Expert Reviews of their bond portal. The challenge was to evaluate the portal's interface, which was used by both brokers and clients for key tasks like renewing, purchasing, and cancelling bonds, in order to identify areas for improvement.

Interpix Design conducted reviews of both the live portal and a refreshed version, providing strategic recommendations. The solution included restructuring the overall architecture and refining form designs to create a clearer, more consistent user experience. This led to increased portal usage and a decrease in the time required for users to complete applications.

Trisura Group