Case Study: Region of Peel improves TransHelp online applications with Interpix Design

Region of Peel improves TransHelp applications with Interpix Design

The Region of Peel sought to improve the online application process for its TransHelp public transportation program for residents with disabilities. They engaged Interpix Design to address usability challenges and ensure the application met AODA compliance and other high-level considerations.

Interpix Design conducted a UX audit, stakeholder interviews, and competitor analysis to understand the project's core requirements. They then created wireframes and prototypes, which were tested with users to refine the experience before development. The solution delivered by Interpix Design resulted in a simply useful™ experience and a measurable increase in the number of successfully completed online applications.

Region of Peel