Case Study: Purolator streamlines global shipping with Interpix Design

Purolator reduces user errors and customer service calls with Interpix Design

The customer Purolator, a logistics company, needed a user-friendly online shipping solution for casual shippers to complement its advanced warehouse software. Partnering with vendor Interpix Design, the challenge was to modernize and simplify the global shipping process to make it more accessible and reduce errors.

Interpix Design created the Quick Ship platform, a streamlined one-page shipping experience. The solution featured intuitive elements like visual package aids and delivery options sorted by date instead of service name. This user-centric design resulted in measurable success for Purolator, including higher transaction rates, a reduction in user errors, and fewer customer service calls.

Purolator