Case Study: Canadian Kennel Club improves member portal usability with Interpix Design

Canadian Kennel Club improves member portal for 20,000+ members with Interpix Design

The Canadian Kennel Club, the primary registry for purebred dogs in Canada, needed to evaluate and improve the user experience of its member portal used by over 20,000 members. They engaged Interpix Design to conduct a UX audit and usability testing to identify key issues and opportunities for enhancement.

Interpix Design performed a heuristic evaluation, created refined wireframes, and implemented a visual facelift for the portal. Their solution simplified the registration process by combining forms and using progressive disclosure. The project resulted in a streamlined user experience that drives transactions and reduces support calls, and Interpix ensured a pixel-perfect final product through front-end development.

Canadian Kennel Club