Case Study: Advanced Utility Systems improves utility management usability with Interpix Design

Advanced Utility Systems improves CIS usability in 6 months with Interpix Design

Advanced Utility Systems (AUS), a leading utility service provider, engaged Interpix Design to improve the user experience of their Customer Information System (CIS) during its transition to the cloud. Their main challenge was that the powerful but complex platform was overwhelming for users, making it difficult to learn and use without extensive training, which was a consistent point of feedback from their customers.

Interpix Design conducted in-person user research to identify key pain points and then implemented a solution focused on enhanced usability and personalization. This included a customizable dashboard with role-specific widgets and a high-level account summary. The updates gave users greater control, saved them time, and led to significantly improved user satisfaction. Interpix Design's work enabled AUS to have a system that was easy to use and supported key tasks.

Advanced Utility Systems