Case Study: US Utility Services achieves 50% cost savings and 95% reporting accuracy with Interfacing’s Enterprise Process Center

'US' Utility Services boosts reporting accuracy to 95% with Interfacing

US Utility Services, a collaborative alliance managing water infrastructure for over 1.3 million people, faced significant challenges due to decentralized data and disconnected processes across its partner organizations. This led to inaccurate job costing, inconsistent reporting, and strained governance. To overcome this, the alliance selected Interfacing and its Enterprise Process Center (EPC) to power a business process management transformation.

Interfacing's EPC solution provided a shared environment to visualize, standardize, and manage end-to-end processes. This implementation delivered exceptional results, including a dramatic increase in job costing accuracy to 95%, a significant reduction in operating costs, and a 36% rise in cost recovery for chargeable work. The initiative was so successful that it earned US Utility Services a Global Excellence in BPM and Workflow Award.

'US' Utility Services