Case Study: Unisys achieves global IT process standardization with Interfacing’s Enterprise Process Center

Unisys standardizes 600+ IT processes worldwide with Interfacing

Unisys, a global technology company, faced the challenge of unifying its IT service delivery across more than 100 countries. Its Infrastructure Managed Services division needed a scalable, standardized approach to ensure consistency and efficiency, which required mapping and consolidating over 600 business processes. To address this, Unisys partnered with vendor Interfacing to implement its Enterprise Process Center (EPC) platform.

Using Interfacing's EPC, Unisys built its "Unify" methodology, creating a central, web-accessible repository for all its processes. This solution empowered employees worldwide to access and engage with live processes in real time. The results included the successful documentation of over 600 processes, improved training and adoption, and the delivery of consistent customer experiences globally. Interfacing's tool provided Unisys with a backbone for global service consistency and reduced redundant documentation.

Unisys