Case Study: San Francisco Public Utilities Commission streamlines knowledge management and process automation with Interfacing EPC

SFPUC cuts processing time by 50% with Interfacing

The San Francisco Public Utilities Commission (SFPUC) faced a significant challenge in managing a generational workforce shift, risking the loss of critical operational knowledge as baby boomers retired. With outdated documentation and inefficient traditional methods, SFPUC needed a centralized solution to preserve expertise, maintain consistency, and ensure accountability across its utility services. They turned to Interfacing and its Enterprise Process Center (EPC) platform to address this urgent need.

Interfacing's EPC solution enabled SFPUC to visually map workflows, assign clear ownership, and attach supporting assets to tasks, embedding knowledge capture directly into process execution. This initiative evolved into a full process governance model, which resulted in a 50% reduction in processing times for automated tasks like expense reporting and broke down departmental silos. The implementation by Interfacing not only streamlined service delivery and empowered employees but also established SFPUC as a recognized leader in public sector process innovation.

San Francisco Public Utilities Commission (SFPUC)