Case Study: San Francisco Public Utilities Commission improves knowledge management and workflow efficiency with Interfacing Enterprise Process Center

San Francisco Public Utilities Commission - Customer Case Study

San Francisco Public Utilities Commission (SFPUC), the utility department for the City and County of San Francisco, faced a major knowledge-retention and workforce-readiness challenge as about 20% of employees were expected to retire in 2009. To preserve operational know-how and improve accountability across water, wastewater, and power services, SFPUC turned to Interfacing and its Enterprise Process Center (EPC) business process management and workflow software.

Interfacing helped SFPUC map and document critical processes, attach procedures, forms, videos, and permits to each step, and automate manual workflows such as travel expense reimbursement. The solution reduced handoff gaps, improved visibility and training for new staff, and helped cut reimbursement processing time by as much as 50%. SFPUC also gained better compliance support, lower paper and administrative costs, and stronger process consistency and productivity across the organization.

San Francisco Public Utilities Commission (SFPUC)

Andrea Pierce

Business Applications