Case Study: Orange Business Services achieves process standardization and re-use with Interfacing Enterprise Process Center

Orange Business Services equips 6,000 employees with Interfacing for reusable global process management

Orange Business Services, a global IT and communications services provider, faced a challenge in standardizing its product deployment processes. With dispersed teams and a complex manual RACI system, it was difficult to achieve consistency, re-use best practices, and gain a consolidated view of work-in-progress for delivering over 800 products annually. To address this, they selected Interfacing and its Enterprise Process Center (EPC) software after a thorough market analysis.

Interfacing deployed its EPC platform to create a central repository of reusable process components. The solution was implemented through phased training and workshops, enabling the Orange team to model key processes, test multi-language deployment, and prepare for a wider rollout. As a result, the team gained confidence in the tool's capabilities to meet project needs and volunteered to beta test Interfacing's next major software upgrade to further leverage BPMN 2.0 standards.

Orange Business Services (obs)