Case Study: a multinational telco firm achieves faster, leaner telecom operations with Interfacing’s eTOM-based EPC

multinational telco firm maps 150 processes in 3 months with Interfacing

A multinational telco firm faced mounting operational inefficiencies due to siloed workflows, inconsistent documentation, and outdated systems. With a major technology transition ahead, they needed to streamline their processes to reduce IT costs and improve time to market. They partnered with Interfacing to build a mature, process-centric organization.

Interfacing helped the telco design and implement a robust, end-to-end telecom process framework using the industry-standard eTOM model. The engagement mapped 150 core processes and established six process pillars. The results included greater financial efficiency from eliminating redundancies, faster time-to-market, an enhanced customer experience, and improved IT alignment. Interfacing's solution provided a scalable architecture that accelerated digital transformation.